The activation platform for each game is clearly displayed on the product page before you make your purchase (for example, Steam, Epic Games, Ubisoft Connect, or another platform).

After completing your order, go to your Library and click Review Key to view your game key. Then, redeem the key on the platform specified on the product page by following that platform's activation process.

You can also go to the product page on YUPLAY and click on the "Activation Details" tab to see a guide about the process for the specified platform. Alternatively, you can go to our Activation Details pages, where you can read the activation details for all gaming platforms.

If you're unsure where to activate your key or experience any issues during activation, please contact our Support Team for assistance.

After completing your order, you will be able to find the game you purchased in your YUPLAY profile, My Library section. Click on the game image and you will see a button “Show key”. Click on the button and the key will be revealed.

Please, keep in mind that pre-ordered keys will be delivered on the day the game launches.

In 99.99% of cases, game keys do not expire and can be activated at any time. Under distribution agreements with publishers, all game keys are covered by a minimum two-year validity guarantee.

The only exceptions are special promotional keys, such as beta keys, or other keys with a publisher-defined expiration date. If a key has an expiration date, this will always be clearly stated on the product page or in the product description before purchase.

This is a Steam issue and you can fix it in most cases by waiting a few minutes or closing your Steam client completely, then restarting it.

If the game for your accepted key does not appear after restarting the Steam client, please contact Steam support as only they can help you with that.

Also, ensure you have updated to the latest version of Steam as this occasionally fixes issues.

Please also note that some keys install additional downloadable content for games and don't themselves produce new entries in your Steam game library.

In a situation like this, the best course of action would be to report the problem to our Customer Support. To do it, simply click the button below:

Report a problem! Please remember to have these screenshots prepared:

• • The key entered into the Steam activation window
• • The error message you receive when trying to redeem it
• • Steam account licenses and product key activations (click on your account name in the top-right corner -> Account Details -> View licenses and product key activations).

Invalid code

This usually means that your code is not recognized by the platform. First, you have to ensure that you are on the correct platform (Steam, Uplay, Origin, etc.). Also check if you are entering the code correctly - try to retype the code and look for any possible typos. You can use the ‘Activation Details’ tab in the product description for reference. If the problem persists, please make sure to contact our support team.

Duplicate code

Here are the main reasons why the code could show as 'duplicate' when redeeming it:

• • Someone has found and copied your code and redeemed it before you used it;
• • The developer has withdrawn the game from Steam or canceled very old and unredeemed keys - that’s why you should activate a game as soon as possible, because the older a key gets the less likely it will be to solve a possible problem with the key;
• • Our system has incorrectly supplied you with a duplicate key.

Please contact our support team.

To speed up the process, please send us a screenshot of the error you get with your code. Don’t crop or edit the image.

If your purchased Steam key advertises that it contains DLC's then these are normally accessible from within the base game.

To see if any downloadable content is available for the base game, right click on the base game and choose "View Downloadable Content".

Most of the times the keys are subject to national restrictions, although sometimes there are keys that have no restrictions and can be activated anywhere over the world. Just make sure that you check the information about restrictions visible on the page of each game before purchase.